Returns/Exchanges

 

Returns

  • Alpha Forward's return policy on clothing lasts 10 days after delivery. If 10 days have gone by from the day your package was delivered, a refund/exchange will not be issued.
  • When sending in the item for refund, please include:
    1. Your name
    2. Your order number
    3. Reason for the return
    4. Packing slip if available
  • Must be unworn and unwashed in original bag. Must have NO animal hair, excessive wrinkling, smell of deodorant, smoke, cologne, etc. 
  • If your refund is approved, it could take up to 7 business days to process, and a credit will be put back on to your original form of payment. You will notified via email once the refund process has begun. This could take 3-5 days to post through your bank.
  • If the item does not pass personal inspection, it will be mailed back to you.
  • Gift cards cannot be refunded.
  • Sale items are final sale.
  • You will be responsible for paying for your own shipping costs for the return of the item. Additionally, the shipping costs associated with the initial order will not be refunded.

Exchanges

If you need to exchange, please return your item per our refund policy above and include

    1. Your name
    2. Your order number
    3. Exchange instructions

We do not offer exchanges on out of stock items. If the item is out of stock, then we will refund the item returned to the warehouse.

Please allow up to 7 days from receiving your returned package, for the new package to be sent out.

Wrong Order

If the order is incorrect, first of all- I’M SO SORRY. Please ship back to me, and I will exchange, and pay for the shipping.

International Orders- Customs & Duties

Customers are responsible for being aware of and paying any customs fees and duties charged by your country. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost. On rare occasions, customs agents may delay the delivery of some packages at their discretion.   

For more information on customs and duties charges, please contact your local customs office.

 Questions:

If you have any questions, please reach out to customer service at infoalphaforward@gmail.com

 

To Return/Exchange your product, please mail to the address below. Please do not forget to include the name, order number, and reason for exchange/return:

Alpha Forward Lifestyle
201 Douglas Rd E
Suite 4
Oldsmar, FL 34677

 

 

 

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